Called Gillece on 8/22/12 for a leaking kitchen faucet due to a bad washer and my upstairs toilet kept running, a minor issue because we just needed a new flapper as the old one had started to fall apart. I was scheduled between 12-4 for the same day but the plumber never arrived during that time.
I called around 3pm to see what was going on when I was told by a gentleman that the plumber was running behind and would be there this evening after 4pm. Around 7pm I got a call saying the plumber was on his way and he did arrive around 7:40 or so that evening. The plumber barely spent fifteen minutes looking at my faucet and toilet before he said that I needed to replace the entire faucet and the whole toilet! Where he got that assumption from I'll never know for sure.
His estimate? $5200! That is not a typo...five THOUSAND two hundred dollars and I am rounding down because it was even a little more than that. I literally laughed in his face and told him to get the h*ll out of my house!
I had to pay $65 just to learn of their scam but it doesn't end there. A few days later I saw a commercial advertising $39 to come to your house to check a plumbing problem. I called and asked why I was charged $65 instead of $39 and where in the world they get their repair prices from and how in the heck the plumber thought I needed a whole new toilet and faucet? The lady on the phone said the $39 is only if you ASK for it on the phone when making your appointment which just seems like a scam in itself right there.
The rest she didn't have an answer for but said she'd take my information and forward it along to someone and I'd get a return call. I never got a return call and I called twice after that and I got the same story. Lesson learned, Gillece Services in Bridgeville is a scam company who doesn't care about their customers. Their customer service is absolutely terrible, the girls on the phone are unhelpful and rude and the company is just all around BAD.
After my experience I found numerous complaints about this company, too bad I found them just a little too late or else I would have never called them. I hope my story can help someone out there because if you are thinking about or already called Gillece, think twice! I have told many people about what I went through and some even had their own horror stories to share or knew someone who had a bad experience, I haven't heard not one good thing about Gillece.
Oh and I called another plumber who came out and fixed the washer and the flapper and the total bill was just over $150 including his trip fee which was no where close to $65. Take my advise and DON'T call Gillece!
Review about: Gillece Customer Care.