Reply by Gillece

Thank you for your comments. At Gillece, we want to give you the finest customer experience possible. You commented anonymously, which makes it difficult to determine if you are a real customer. We want your issues to be listened to first hand so you can be provided with prompt and effective service. The Gillece Customer Service team is ranked #1 in the industry. Please give us a call at 412-831-6199.
Gillece has been serving the Pittsburgh area for over 30 years and is here to help with your home’s Plumbing, Heating, Cooling, Electrical, and Waterproofing needs and improvements. We expect and accept nothing less than top-notch help from our technicians and customer service specialists. In order to make sure that your experience is a positive one, we cater to customer’s needs by providing evening, weekend, and holiday service at no additional charge. We proudly offer a same day service guarantee with up-front, no-hassle prices!
Gillece Service Technicians get work done quickly yet effectively thanks to our fully-stocked service trucks that have all available parts. We are the only 24/7 home services company in Western PA. Call Gillece today at 412-831-6199.
Author's
Portersville, Pennsylvania
1 comment

We contacted Gilleece because our toilet was backed up.They set up an appointment for between 8-12 the following day.

My husband called after 11 AM on the scheduled day to find out an approx. ETA - we were told first that we were not on the schedule - then, once they located our name under an incorrect spelling, that they were running "a little" late, but we would be their next job. This continued until 4:45 PM - and still no one showed. They assured us that they would be there by 10 PM.

Who wants to stay home all day and night - unable to shower or use the toilet for someone to show up by 10 PM? My husband called Roto Rooter and they showed within the hour.

Don't waste your time with Gilleece - they didn't care about customer service in our instance.If we wouldn't have called them for updates - we wouldn't have known what was going on.

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Anonymous
Pittsburgh, Pennsylvania, United States #786976

They did you a HUGE favor by not showing up...be thankful.

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