Loida Xnt

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

They tried to scam us.

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Gillece Services - They tried to scam us.
Gillece Services - They tried to scam us. - Image 2
We had an electrical incident on Saturday night, and had to call around for emergency electrical servicesGillece was the only company available. Let me be clear, the guys who were here, Hal and Jake, were very nice, answered all our questions, but the rest was nonsense. That being said, if they are going along with this companys tactics, they are just as guilty as the company itself. They did a bandaid fix on our electrical box (replaced and moved a breaker) until the actual work could be done and gave us a very large quote for the work. We had a gut feeling that something was wrong the longer our interaction was, and Im so glad I checked in with other pros to confirm our suspicion. We just purchased this home about 1.5 years ago, and I contacted our original home inspector who called our quote outrageous and another electrical company we hired today said they couldnt believe companies can function this way and get away with it (but that it explained their many active lawsuits). The fear tactic around this was that our electrical panel was going to cause a fire, without a doubt, if we didnt upgrade in the immediate future. They gave us quotes and then left us alone while we talked it out. We ended up signing with them because we were upset and fearful due to both of us experiencing total losses of homes in the past due to fire, and the thought terrified us, of course. They quoted us almost $13,500.00 for a full electric panel, and to add a few outlets to the home where needed. After doing some google searches, we found out that the quote was very much off, which led me to calling around. We cancelled our plans with them immediately and another, more reputable, company quoted us for the same exact work at half the price. The new company also explained that because they did the bandaid fix, we are absolutely NOT at risk of fire, but that the box should be replaced soon. They played off our fears and lack of knowledge to get us to do the work with them, and they took advantage of us. I can not stress enough that you should not work with this company, they use your emotions against you and legitimately swindle you. Photos show the quote from Gillece and the new quote from the new company we are going with. Update 9/8: We had to have our insurance come to the home to see if anything was covered and were told that we needed the original breaker, which is a problem because Gillece took it with them. Our insurance agent called them to get it back and they wont return her calls for even the photo of the breaker that they had showed to us. When I called to get it back, it took two days for a return call and they told us we could come and pick it up if we really wanted it. Considering it was taken, unknowingly, without our permission I wanted them to return it. I was told that I would have to speak to a manager on Monday, and that They did put in one of OUR breakers to remedy the problem, didnt they? I mean, they could return it Monday and then take ours back, and reverse the work they did so that you would have power So, now were onto playing games, I suppose. I had assumed that was paid for out of the $1600 payment we had made, but they are refunding 100% of the work they did,I guess that speaks volumes. So, apparently they did us a favor by absolutely trying to scam us, and now we should be grateful for it. At this point, working with Gillece is like being in an abusive relationship.
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User's recommendation: Do not use this company!

Loida Xnt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Swindlers.

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Gillece Services - Swindlers.
Gillece Services - Swindlers. - Image 2
We had an electrical incident on Saturday night, and had to call around for emergency electrical servicesGillece was the only company available. Let me be clear, the guys who were here, Hal and Jake, were very nice, answered all our questions, but the rest was nonsense. That being said, if they are going along with this companys tactics, they are just as guilty as the company itself. They did a bandaid fix on our electrical box (replaced and moved a breaker) until the actual work could be done and gave us a very large quote for the work. We had a gut feeling that something was wrong the longer our interaction was, and Im so glad I checked in with other pros to confirm our suspicion. We just purchased this home about 1.5 years ago, and I contacted our original home inspector who called our quote outrageous and another electrical company we hired today said they couldnt believe companies can function this way and get away with it (but that it explained their many active lawsuits). The fear tactic around this was that our electrical panel was going to cause a fire, without a doubt, if we didnt upgrade in the immediate future. They have us quotes and then left us alone while we talked it out. We ended up signing with them because we were upset and fearful because weve both experienced total losses of homes in the past due to fire, and the thought terrified us, of course. They quoted us almost $13,500.00 for a full electric panel, and to add a few outlets to the home where needed. After doing some google searches, we found out that the quote was very much off, which led me to calling around. We cancelled our plans with them immediately, and another reputable company quoted us for the same exact work at half the price. The new company also explained that because they did the bandaid fix, we are absolutely NOT at risk of fire, but that the box should be replaced soon. They played off our fears and lack of knowledge to get us to do the work with them, and they took advantage of us. I can not stress enough that you should not work with this company, they use your emotions against you and legitimately swindle you. Photos show the quote from Gillece and the new quote from the company we are going with.
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User's recommendation: Do not use this company.

Jewelia Sag
map-marker Pittsburgh, Pennsylvania

Gillece Drain And Sewer Services Review from Pittsburgh, Pennsylvania

Had a sewer line clog, Gillece came to service the line but was unsuccessful. Told me I probably have a broken line or tree roots through the pipe and will need replaced.

Bought insurance to cover the cost of the line through my water company and waited almost a year to file a claim. The water company sent out a plumber this week but told him to stop service due to having a pre-existing problem. Canceled my insurance that day, called the recommened company the plumber informed me about, that company fixed the issue in 30 minutes, no need to replace the line.

Gillece are liars looking for money! Totally wrong and caused much stress and money!!!!!

Gillece Services Reply:
Gillece thanks you for your comments. We want you to have an outstanding experience and will do what it takes to continue to improve in the future.

Our company was built on trust, ambition and compassion and we have been proud to serve Pittsburgh homeowners the past 30 years!

We want your experience with us to be stress-free which is why we offer up-front, no-hassle prices and friendly financing options.In order to have your issue listened to first hand and be provided with timely, quality service, please contact the #1 ranked in the industry customer service team at 412-831-6199.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Pittsburgh, Pennsylvania

Overcharged

We used Gillece before without an issue. Call again 3 years later for plumbing and was told a ridiculous amount to snake our drain, $395.

Refused to pay that amount and then was told $120. How can you drop the price that fast? Had to get it done, already paid for him to come out. Thought would be $63 but was told 1 time coupon use in a lifetime.

On the phone was told 5 year warranty for clearing drain. When worker got to house said only 1 year warranty for same exact issue. Either way felt deceived.

False advertising. Very disappointed.

Gillece Services Reply:
Thank you for taking the time to share your experience with Gillece Services. We are grateful that you have given us the opportunity to make ourselves a better company with your informative feedback. For over 35 years we have been servicing the Pittsburgh area and our customers continue to be our top priority. Gillece Services was built on trust and compassion, values all of our plumbers, HVAC technicians and electricians also share. Our technicians are advanced and skilled in their trade and are devoted to providing your home with the best service. Gillece is proud to be serving those within our community and want to provide only the best customer service experience. We would love to help resolve this issue, please contact our friendly customer service representatives at 412-831-6199.
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Reason of review:
Pricing issue
Anonymous
map-marker Pittsburgh, Pennsylvania

Gillece - Plumbing Services Review from Pittsburgh, Pennsylvania

My grandmother, who is 69 years old, called Gillece on Monday. Finally...

this morning someone was able to make it to her house. (Thursday) She asked for a camera inspection, she woke up With water backed up into her basement Sunday morning.. as she usually calls Hovis Plumbing a commercial for Gillece came across, and she thought for 60.00 she would give them a try. BIGGEST MISTAKE EVER!!!!

Not only did it take them three whole days to get to her house...the guy who walked into her basement clearly DID not want to do the job, and then told her her washer/dryer, and water softener would need to be moved.. and for that he would need to charge her if he needed to do it!!!! SHE IS ALMOST 70 YEARS OLD. What a rip off..

and disgrace to senior citizens. This man clearly had no respect for his elders... and being the spitfire she is she told him to leave. THANK GOD.

Gillece I've had work done by you also but I will make sure that I pass the word on the ignorance that was caused today.

Should have just called Hovis plumbing to begin with. THANKS FOR NOTHING!

Gillece Services Reply:
Thank you for your feedback. We appreciate that you took the time to share your experience with us. Gillece Services has been serving the Pittsburgh area for over 35 years and our customers have always been our top priority. One of our pledges to our customers is to provide up front, no hassle pricing options. This saves you time, money and stress. Before our plumbers, HVAC technicians or electricians begin servicing your home, they assess the situation and provide you with several solutions to the problem with up front pricing. We conduct our business this way with you, the customer, in mind so you never experience any hidden fees or charges. We would like to have the opportunity to resolve this problem, please call our customer service representatives so we can answer any questions and concerns that you have. Call 412-831-6199.
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Reason of review:
Poor customer service
Anonymous
map-marker Pittsburgh, Pennsylvania

Single Mom

My sewer line backed up called them and they came out and said it needs replaced showed me what they would do for $16,000+ no way can I afford that and then I called another plumbing company and the line wasn't even where they said it was they were going to di up the driveway and put a new sewer line in RIPOFF they other company MR ROOTER replace the old pipe with a new pipe took like 3 days and charged me $6,000.00 which aint cheap but a *** of a lot less then this horrible company DO EVER EVER CALL THEM!!!!

Gillece Services Reply:
Gillece thanks you for your feedback. We appreciate all comments as they help us provide customers the best possible experience. Gillece has been helping homeowners in the greater Pittsburgh area for over 30 years and we continue to expect our Technicians and Customer Service Specialists to guide you through a stress free and positive experience. Our Plumbers, HVAC Service Technicians and Electricians have knowledge of the newest industry trends and technology and have years of experience in the business so they can successfully assist you and your home’s needs. Our Technicians also undergo customer-service training so they can effectively communicate with you about what works best for your home. Our company was built on compassion and we are proud of our community involvement over the years especially our work with veterans. Our Customer Service team was ranked #1 in the industry and is ready to help you with your needs. Call 412-831-6199.
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Cons:
  • Almost being ripped off
  • Price was outrageous
  • Excessive prices
Reason of review:
Poor customer service
Anonymous
map-marker Freeport, Pennsylvania

Electrical switch replacement

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Service was reasonably timely and competent, but charges were ridicules! $272 to replace one light switch!

This is an example of a provider taking advantage of a woman who needed help and was not knowledgeable about the service required. This was a simple repair that any competent technician should have completed in about 20 minutes with a new switch costing about $10! Single women are at a great disadvantage when dealing with unscrupulous companies like this.

Gillece makes great offers on television, but they a misleading. "We will replace ten outlets for $99!" Great, but one light switch for $272!

Gillece Services Reply:
Thank you so much for your feedback. We appreciate comments as they allow us to learn and continue to grow as a company in the future. We have been serving Pittsburghers for the past 30 years! Gillece is proud of the fact that our company was built on ambition, trust and compassion. We pledge to offer up-front, no-hassle prices and offer fast, friendly financing so your experience with our services are stress-free. Please contact the Gillece Customer Service team, which was ranked #1 in the industry, so we can effectively and efficiently work on any problem you might have or answer your questions. Call us at 412-831-6199.
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Pros:
  • Same day service
Cons:
  • Exorbitant cost
Reason of review:
Pricing issue
Loss:
$100
Preferred solution:

Price reduction

Anonymous
map-marker Philadelphia, Pennsylvania

Gillece Recepticals Change Review from Philadelphia, Pennsylvania

Just got an estimate to change out 4 existing recepticals to GFI at a cost of $933.00. Paid $65.00 for this information. Just got another estimate which was free for $175.00. I was born at night but it was not last night. Don't bother calling these people unless you don't have a budget and don't care how you spend your money. I knew Gillece was exorbitant because my ex-husband is a master electrician and I had called him for advice. Very upset and would not ever recommend Gillece.

Gillece Services Reply:
Thank you so much for your feedback. We appreciate comments as they allow us to learn and continue to grow as a company in the future. We have been serving Pittsburghers for the past 30 years! Gillece is proud of the fact that our company was built on ambition, trust and compassion. We pledge to offer up-front, no-hassle prices and offer fast, friendly financing so your experience with our services are stress-free. Please contact the Gillece Customer Service team, which was ranked #1 in the industry, so we can effectively and efficiently work on any problem you might have or answer your questions. Call us at 412-831-6199.
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Dustine Mnl
map-marker Philadelphia, Pennsylvania

Overpriced

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I'm in the process of settling my mother's estate and in order to bring everything up to code, I needed to have four GFI outlets installed. The wiring was beyond my understanding and so decided to call Gillece and see what they would charge for the work required.

It cost me $65 just to have them come out for an estimate and tell me that to do the work, they wanted $933! Simple job, I had the materials, just needed someone to install the GFI's correctly, so that I didn't create more of a problem.

I decided to call my wife's ex-husband, who is a Master Electrician, and he advised that it shouldn't cost more than $100-$150. Considering this factor, I decided to NOT use Gillece, nor would I recommend them to anybody. I did find someone who is a Master Electrician, who came out and changed everything out for a total of $175. Big, actually a HUGE difference between two Master Electricians. Do your homework before hiring anybody. BTW, the electrician I did hire didn't charge me an estimating fee!

Gillece Services Reply:
Thank you so much for your feedback. We appreciate comments as they allow us to learn and continue to grow as a company in the future. We have been serving Pittsburghers for the past 30 years! Gillece is proud of the fact that our company was built on ambition, trust and compassion. We pledge to offer up-front, no-hassle prices and offer fast, friendly financing so your experience with our services are stress-free. Please contact the Gillece Customer Service team, which was ranked #1 in the industry, so we can effectively and efficiently work on any problem you might have or answer your questions. Call us at 412-831-6199.
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Cons:
  • Cost to do a simple job
Reason of review:
Pricing issue
Preferred solution:

Get reasonable in your pricing, I felt like it was government sticking it's hand into my bank account.

Josetta Rdv
map-marker Detroit, Michigan

Gillece Preinspection Review from Detroit, Michigan

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Gillece is way over priced. They charged me to dispatch a technician, to tell me that she could only do a preinspection, and that for 300 dollars she could have an actual inspector come out and put a sticker on my electrical panel.

I called k2 engineering and they had a real inspector out that same evening for only 85 dollars.

Gillece was a royal waste of 70 dollars considering when I asked for an electrical panel inspection, the operator could have easily told me their pricing, and that they couldnt actually inspect anything.

I won't ever call gillece for service again.

Gillece Services Reply:
Thank you for your feedback. Gillece wants to provide first-rate customer experience, so we greatly appreciate your comments. Our company was built on trust, ambition, and compassion. We have been serving homeowners in the Pittsburgh area for over 30 years. Our pledge to you includes offering up-front, no-hassle pricing options and we even offer friendly financing so your repair can be completed quickly and stress-free. We would appreciate if you contact the Gillece Customer Service team, which was ranked #1, in the industry so we can listen to your issue and make improvements for the future. Please c all us at 412-831-6199.
View full review
Reason of review:
Pricing issue
Lynsay Cmp
map-marker Mckeesport, Pennsylvania

I WAS GROSSLY OVERCHARGED.

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First let me say that the plumber was very nice and did a good job. I fully realize that the charge policy is not his and I am not complaining about him.

I also understand that there was a $65 service call charge. Not a problem. The problem is that 2 small pieces of PVC pipe and a couple of seals were replaced for a total of $500. It took the plumber 10 minutes to do the job.

The cost of the pipe was (maybe, tops) $15.

Please tell me how you can justify this charge? I wonder if Gillece does this to everybody of if they prey on older people?

Gillece Services Reply:
Gillece thanks you for your comments. We want you to have an outstanding experience and will do what it takes to continue to improve in the future. Our company was built on trust, ambition and compassion and we have been proud to serve Pittsburgh homeowners the past 30 years! We want your experience with us to be stress-free which is why we offer up-front, no-hassle prices and friendly financing options. In order to have your issue listened to first hand and be provided with timely, quality service, please contact the #1 ranked in the industry customer service team at 412-831-6199.
View full review
Pros:
  • Plumber
Cons:
  • Exorbitant cost
Reason of review:
Pricing issue
Preferred solution:

Price reduction

Anonymous
map-marker Sewickley, Pennsylvania

Quoted a price of $199 for camera service to inspect a sewer line then tried to up it to $1500. STAY AWAY FROM THESE CROOKS

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First let me say that I was warned to stay away from these guys but I had a simple need and they advertise "we show up the same day or you don't pay" and I needed someone quickly. Now that I've read some of these other horror stories on this and other sites I see that I'm not alone. I feel sorry for the inexperienced and elderly that get ripped off by these guys.

This is a little lengthy but I think its important to explain exactly what transpired. I was quoted a charge of $199 for camera service by the person with whom I scheduled an appointment. I agreed and they were to come out later that day. A couple of hours later I got a call from a very polite man asking for details as to why I needed the camera service. I told them that I had NO PROBLEMS, nothing was backed up or anything but when I ran water down a cleanout right outside my house, I didn't see it running past a second cleanout about 60 ft down the line. I wasn't sure why so I wanted the camera service so I could see if there was a break or something between the 2 cleanouts.

The polite man asked if it was ok if he put me on hold since my request might fall under a service of theirs that he called "location services" and that he would get me that price. He put me on hold for about five minutes then came back and said that it would be just a few more minutes. When I asked if he was telling me that he thought the charge would be more that the $199 that I had been quoted he said, oh yes I know it will. After another few minutes he came back again said that my request did fall under "location services" and the average cost for that was $1500. WHAT!!!. I again reiterated that all I wanted was to see the inside of the pipe between those two cleanouts. How could that cost $1500? He tried to give me some BS about that being much more extensive requiring additional equipment and potentially hours of the plumber's time. When I again said that all I wanted was to see the inside of the pipe between point A and point B he insisted that it fell under "location services" and that it would be $1500, and that did not include fixing anything problem that they might find.

When I asked what the $199 camera service was for he mumbled something about that being to inspect the "quality" of the pipe and look for things like breaks or roots in the line. I said that's exactly what I want so why wouldn't they do it for $199. Suddenly he wasn't so polite and got back on his "location services" BS. I told him that $1500 was totally ridiculous and to cancel the appointment. I also told him that I would be submitting this complaint to warn other unsuspecting customers who may not have basic plumbing knowledge and would fall for their malarkey. I'm sure they count on the fact that most people are naïve and will believe whatever they tell them.

Gillece Services Reply:
Thank you for your feedback. Gillece wants to provide first-rate customer experience, so we greatly appreciate your comments. Our company was built on trust, ambition, and compassion. We have been serving homeowners in the Pittsburgh area for over 30 years. Our pledge to you includes offering up-front, no-hassle pricing options and we even offer friendly financing so your repair can be completed quickly and stress-free. We would appreciate if you contact the Gillece Customer Service team, which was ranked #1, in the industry so we can listen to your issue and make improvements for the future. Please c all us at 412-831-6199.
View full review
Cons:
  • Almost being ripped off
Reason of review:
Poor customer service
Anonymous
map-marker Cranberry, Pennsylvania

Gillece - Toilet Repair Review from Cranberry, Pennsylvania

Had a toilet issue off our garage bathroom that we use often! Gillece quoted us a price of $$'4800-**** dollars to fix our toilet! Was repaired today by a licensed plumber for $145.00 dollars! Please explain why the estimate "was truly out of the ballpark?" Plus we paid diagnostics fee of $65.00 which was fine and service man was great! $ 6000 and our toilet is repaired $145.00!!!

Please advise ASAP!

Lynne m Helinski

Gillece Services Reply:
Gillece thanks you for your comments. We want you to have an outstanding experience and will do what it takes to continue to improve in the future. Our company was built on trust, ambition and compassion and we have been proud to serve Pittsburgh homeowners the past 30 years! We want your experience with us to be stress-free which is why we offer up-front, no-hassle prices and friendly financing options. In order to have your issue listened to first hand and be provided with timely, quality service, please contact the #1 ranked in the industry customer service team at 412-831-6199.
View full review
Reason of review:
Pricing issue
Coleson Blu
map-marker Pittsburgh, Pennsylvania

Worthless Service and a Rip Off

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Updated by user Apr 22, 2015

**UPDATE** There was a solution received to the issue. I was asked by Tom, the operations manager, to not discuss it, but I did not agree and the reason is that my initial service did not change, therefore there is no need to lie and say no problem existed, even when it did.

After a lengthy discussion we received a refund due to the problem and the fact that someone else had to fix the work. I have updated my review, but my initial statement below remains the same as I would not recommend or use this company based on ALL experiences, and also by being told what I can talk about as a consumer.**

Original review Mar 23, 2015

This will never be a company that I recommend to anyone based on service, prices, and comparisons, not to mention the inability of the technician to find the major problems.

My water heater went out and we had a large leak in the same area. Gillece showed up and did nothing but charge money for him to break more items for an actual plumber to fix correctly. I was quoted $2400 for a water heater install, with the heater and labor. In the end, with disconnected and broken lines, they charged $200 while causing more cost in repair.

We found someone else who could do the work, and we ended up paying $429 for a water heater and install, and $100 to have the line fixed. No matter what, there is nothing in this world that could make the rip off prices worth the useless work they complete. I would rate with negative stars is the option was possible. DO NOT use this company, your local plumber will be much more reasonable, and more likely to help find any extra issues that may come up.

Attempting to dispute the charges has resulted with three hang up calls by whoever the useless people are on the phone, rude and ignorant of the real world. The reason Gillece makes the money they do is because they break what they can and charge to fix their screw ups.

Gillece Services Reply:
Gillece appreciates your feedback as we want to provide a first-rate customer service experience. All of our Plumbers, Electricians and HVAC Service Technicians have extensive knowledge of the latest trends and technology as well as years of experience in the industry. Our Technicians also undergo customer-service training so they can successfully communicate with you about what works best for your home. Our Customer Service team was ranked #1 in the industry and is ready to help you with your needs. Call 412-831-6199.
View full review
Cons:
  • Being ripped off
  • Having other lines broken
  • Excessive prices
Reason of review:
Damaged or defective
Loss:
$200
Preferred solution:

Full refund

Cody Xfq
map-marker Cincinnati, Ohio

$200 to drain water heater - and it wasn't done

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My daughter's water heater sprung a leak, and we knew it was old. So we called Gillece and they did arrive promptly.

The serviceman said it would need replaced and supposedly drained it. Then they quoted a price of $2400 to install a 40 gallon tank. Turned that offer down and was charged $200 which they said could come off the $2400. Then when a reputable repairman arrived, found out the size they said I needed was incorrect and it was not drained.

When we contacted them by phone, they hung up both times. What a bunch of crooks!

Trying to decide whether to contact credit card co. to dispute charges.

Gillece Services Reply:
Gillece thanks you for your comments. We want you to have an outstanding experience and will do what it takes to continue to improve in the future. Our company was built on trust, ambition and compassion and we have been proud to serve Pittsburgh homeowners the past 30 years! We want your experience with us to be stress-free which is why we offer up-front, no-hassle prices and friendly financing options. In order to have your issue listened to first hand and be provided with timely, quality service, please contact the #1 ranked in the industry customer service team at 412-831-6199.
View full review
Cons:
  • Being ripped off
Reason of review:
Bad quality
Loss:
$200
Preferred solution:

Full refund

1 comment
Guest

My daughter finally was able to speak to a supervisor who agreed to refund the money, but he wanted the unfavorable reviews removed. He was told they would be updated, but not removed.

His reasoning was that people who did not deserve a refund would see that and want one also. It took over a week and the charge was finally backed off of my credit card.

I'm suprised and pleased they did give a refund, but I would not recommend doing business with this company. By the way, new water heater installed by Keystone Hardware for under $500.

Anonymous

Crooks. Overpriced

They tried to charge my elderly parent $750 to remove their old microwave and install (aka plug in) the new one! The sales person would not give any price range quote over the phone.

They had to pay $65 to tell them they were not interested. They advertise $99 to swap out outlets, but the guy said it's "after 7, and they do not do that service after 7".

They caught my SIL before we could warn them and charged over $4,000 for a residential hot water tank, with a few bells and whistles. They prey on the elderly and the vulnerable.How do they sleep at night?

Gillece Services Reply:
Thank you for your comments. Gillece appreciates all feedback as we want to provide the best possible customer experience. For over 30 years, Gillece has been helping homeowners in the Pittsburgh area. We expect and accept nothing less than top-notch assistance from our technicians and customer service specialists to make sure that your experience is a positive one. Our Plumbers, HVAC Service Technicians and Electricians have years of experience and knowledge of the latest industry trends and technology to provide the best all-around service for you and your home. All technicians are not only technically proficient, but also are trained in customer-service and communication skills so they are able to effectively communicate with you about what service is right for your home. Gillece was built on compassion and is proud of their involvement in the community through their work with veterans. Please contact the Gillece Customer Service team which was ranked #1 in the industry so we can listen to your issue first hand and provide you with timely, quality service. Call 412-831-6199.
View full review
Reason of review:
Pricing issue
Loss:
$3000
Preferred solution:

Let the company propose a solution

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