Check out this website. Its some HVAC profit booster specifically for HVAC people. Rumor has it per the Channel 4 news story on Gillece complaints in 2010 that Gillece trains its sales people using this guys methods. Technicians no, sales people yes!. Check out some of the articles on the link and you can see that this guys "tips" are pretty much on key for the Gillece scam-philosophy:. Replace instead of repair! Screen phone calls for max profit! Overcoming objections such as "Your price is high"! They probably worship Charlie Greer and have his entire DVD set..

http://www'.hvacprofitboosters!.com/Tips/tips".html

Remember people, Jennifer Kelly at the Consumer Protection Agency is working on something (we hope), so call 412-565-7653 and let her know what goes on!. I suggest you do the same:. Send a detail letter of what happened and a copy of the contract to the following address:

Pittsburgh Regional Office:

Office of Attorney General

Bureau of Consumer Protection

564 Forbes Avenue

Pittsburgh, PA 15219

(412) 565-5135

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  Comments (3)
1. Written by used to work there too on February 12, 2012

gillece holds "training" classes all the time which in reality is classes to teach them how to rip people off and the service men talk about their experiences and they all discuss ways to work with a customer in that situation and how they can rip them off the next time. it's all about upselling which is selling the customer more than they actually need or stuff they don't need but convincing them that they do. everyone who was wronged by gillece should go picket outside of their building in bridgeville which by the way is located in a very high traffic area right by I79 so you know a lot of people would see the message and maybe we can help people so they know to never call this company ever!
2. Written by Also used to work there on February 5, 2012

Gillece plants fake posts on complaint boards praising their services. When you try to post a negative ad it wont allow you to sign in. I think. This is the one real board that allows you to speak the truth!!! I used to work for Tom and everything people say on here is pretty true to life. Anyone who tried to do the right thing to save the customer money isn't there anymore. It's a shame because alot of good people went through the Gillece people mill.
3. Written by used to work there on February 3, 2012

not only do they have his tapes and use them on a regular basis...they brought him in to ride along with the techs :sigh

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