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Gillece Complaints and Reviews

Testimonial

  • Jan 21
  • Repairs
  • Heater Repair
  • 36

My heater stopped working on a bitter and cold weekend evening. A Gillece Service Technician quickly arrived at night. Ours was old and the technician showed me all the damage that needed to be replaced. It would be more cost effective for a new one. Because of the bitter cold conditions, he was on the phone with a manager who came out that night and by mid-morning, we were warm again! Jeff... Read more

Testimonial

  • Dec 06, 2014
  • Repairs
  • Repair
  • 10

Ron is one of the most caring, professional, and knowledgeable service professionals I have ever dealt with. He went above and beyond at our service both day and night. I would highly recommend Ron in the future. He came to our house personally today to make sure the job was to our satisfaction. He even made a special trip to get a part for our furnace so the job could be completed that... Read more

Testimonial

  • Oct 17, 2014
  • Repairs
  • Repair
  • 7

Keith was wonderful. He was quick to arrive, was courteous, pleasant, didn’t mind the dog in the home with him, did the work efficiently, double checked his work and left the area clean and tidy. I was extremely happy with this experience. Allison F. of North Versailles Read more

  • Mar 23
  • Repairs
  • Pittsburgh, Pennsylvania
  • Water Heater
  • 1
  • 1
  • 154
  • REVIEW RATING 5/5

This will never be a company that I recommend to anyone based on service, prices, and comparisons, not to mention the inability of the technician to find the major problems. My water heater went out and we had a large leak in the same area. Gillece showed up and did nothing but charge money for him to break more items for an actual plumber to fix correctly. I was quoted $2400 for a water heater... Read more

Was this review helpful? 8 0
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  • Mar 23
  • Repairs
  • Cincinnati, Ohio
  • Water Heater Repair
  • 1
  • 1
  • 102
  • REVIEW RATING 5/5

My daughter's water heater sprung a leak, and we knew it was old. So we called Gillece and they did arrive promptly. The serviceman said it would need replaced and supposedly drained it. Then they quoted a price of $2400 to install a 40 gallon tank. Turned that offer down and was charged $200 which they said could come off the $2400. Then when a reputable repairman arrived, found out the... Read more

Was this review helpful? 3 0

  • Mar 16
  • Plumbing
  • Hot Water Tank
  • 102
  • REVIEW RATING 4/5

They tried to charge my elderly parent $750 to remove their old microwave and install (aka plug in) the new one! The sales person would not give any price range quote over the phone. They had to pay $65 to tell them they were not interested. They advertise $99 to swap out outlets, but the guy said it's "after 7, and they do not do that service after 7". They caught my SIL before we could warn... Read more

Was this review helpful? 2 0

Gillece's reply to:

  • Mar 15
  • Repairs
  • Coraopolis, Pennsylvania
  • Plumbing Services
  • 95
  • REVIEW RATING 4/5

Thank you for comments. Gillece appreciates all feedback as we want to provide the best possible customer experience. You posted your comments anonymously, which makes it challenging for us to determine if you are a real customer. Please contact the Gillece Customer Service team which was ranked #1 in the industry so we can listen to your issue first hand and provide you with timely, quality... Read more

Was this review helpful? 1 1
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  • Mar 07
  • Repairs
  • Pittsburgh, Pennsylvania
  • Sewer Cleaning
  • 1
  • 1
  • 165
  • REVIEW RATING 5/5

My 80 year old father had a backed up sewer with sewage spilling into the basement and garage. He called Gillece for someone to come to snake the sewer. The service man tried with one snake tip and quickly came to the conclusion that the sewer pipe had collapsed and that it would have to be dug up, breaking up the driveway and costing $8,000!! All this without a camera check or even using a... Read more

Was this review helpful? 4 0

Gillece's reply to:

  • Feb 25
  • Repairs
  • Pittsburgh, Pennsylvania
  • Furnace Repair
  • 164
  • REVIEW RATING 4/5

Gillece appreciates your feedback as we want to provide first-rate customer experience. We want to listen to your issue first hand and provide you with timely, quality service, but since you posted your comments anonymously, it makes it challenging for us to determine if you are a real customer. Please contact the Gillece Customer Service team, which was ranked #1 in the industry, so we can... Read more

Was this review helpful? 0 2

Gillece's reply to:

  • Feb 23
  • Repairs
  • Pittsburgh, Pennsylvania
  • Plumbing Services
  • 30
  • REVIEW RATING 4/5

We appreciate your feedback. Gillece wants to make sure that you have the finest possible customer experience with us. Although your comments were posted anonymously, which makes it difficult for us to determine if you are a real customer, we want to handle your issue and provide you with effective and efficient service. Please contact the industry ranked #1 customer service team at... Read more

Was this review helpful? 3 0

  • Feb 21
  • Repairs
  • West Mifflin, Pennsylvania
  • Plumbing Services
  • 111
  • REVIEW RATING 4/5

So I called Friday at 2 and told someone would come called back 4 times till 10 o'clock at night to make sure someone was still coming and was told yes and then at 10 02 was told someone would be out in the mourning and never showed up and was called again to be told noone till Monday for my main water pipe so no water 7 kids and 3 sick babies this company should be ashamed and feel disgraceful... Read more

Was this review helpful? 0 0

Gillece's reply to:

  • Feb 18
  • Repairs
  • Pittsburgh, Pennsylvania
  • Plumbing Services
  • 125
  • REVIEW RATING 4/5

Thank you for your feedback. Gillece wants to provide first-rate customer experience, so we greatly appreciate your comments. We want to provide you with quality service, but since you posted your comments anonymously, it is challenging for us to determine if you are a real customer. We would appreciate if you contact the Gillece Customer Service team, which was ranked #1, in the industry so... Read more

Was this review helpful? 2 0

Gillece's reply to:

  • Feb 18
  • Repairs
  • Washington, Pennsylvania
  • Furnace
  • 116
  • REVIEW RATING 4/5

Gillece thanks you for your comments. We appreciate all feedback because we want you to have an outstanding experience and will do what it takes to continue to improve in the future. Since you posted your comments anonymously, it makes it difficult for us to determine if you are a real customer. In order to have your issue listened to first hand and be provided with timely, quality service, we... Read more

Was this review helpful? 1 0
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